FAQ sections:

1. General

2. Amazon EC2

3. ElasticHosts

4. Windows Azure

1. General


1.1. Will Linux be supported?

Yes, Linux is planned to be supported.

1.2. Does "Microsoft System Reserved" partition needs to be transferred?

No, there is no need to transfer your Microsoft System Reserved partition. The system boot will be adjusted on-the-fly by software.

1.3. Is migration of Active Directory domain controllers supported?

Yes, domain controllers could be migrated too. Migrate them first if you'd like to migrate several servers.

1.4. What OSes are supported?

See full list on Compatibility page

1.5. What source platforms (hardware, virtualization, cloud) are supported?

Hardware platforms: Any x86 and x86-64

Virtualization platforms: VMware Workstation\ESX\ESXi 4.0\5.0+, Hyper-V 2008, Hyper-V 2008R2, Hyper-V 2012, RedHat KVM, Oracle VirtualBox

Citrix XenServer is not supported.

For more info see Technical Specifications page

1.6. What software is migrated?

Virtually any software installed on your server is migrated directly into the cloud along with your server installation and configs.

1.7. My upload was interrupted with an error or network disconnect. What should I do then?

You could resume your upload without reuploading all data. Just use "Resume Transfer" option. See appropriate manual page for more info.

1.8. Does your software provide bandwidth throttling capabilities?

No, you should use 3rd party throttling tools.

1.9. Is my server data become available to Migrate2Iaas (M2IAAS INC)?

No Cloudscraper is agnostic tool, your server data is uploaded directly to the cloud, no 3rd party is involved.

1.10. How does Cloudscraper work in short?

Cloudscraper does P2V migration much alike VMWare Converter or Disk2VHD utilities do, and then uploads the virtual disk to a cloud.

Cloudscraper P2V provides some extra fixes to the image to ensure your server image is compatible with a cloud of your choice.

1.11. I've got an error, whom I should contact?

Please, submit ticket into the Support Portal. Note, Support Portal is hosted on Assembla.

Alternatively you could contact our support thru Contact Us form.

1.12. Does Cloudscraper preserve the database consistency?

Cloudscraper utilizes Microsoft VSS (Volume Shadow Copy Service) to create fully consistent image of your server.

Please, note, application or database should be aware of VSS. MSSQL and Oracle databases are VSS-aware. PostgreSQL and MySQL are not, so the database service should be stopped before running Cloudscraper to make a 100%-consistent database in the cloud.

2. Amazon EC2


2.1. I cannot connect via RDP to the newly created instance, why?

EC2 firewall should accept RDP. Add RDP to your server security group, apply settings. Restart your instance. See EC2 Demo for more info.

2.2. Windows Server Licensing

Amazon EC2 automatically provides your server with license. The license cost is implicitly included in your EC2 bill.

In case migrated Windows server require activation install either official EC2Config or configure Amazon KMS services to activate your cloud server using licenses provided by Amazon.

2.3. Other Software Licensing

Consult appropriate software license whether it could be used in cloud environment.

2.4. Where my images are stored?

Your images are stored in your Amazon S3 account in buckets starting with "cloudscraper-" prefix. You could also specify your own bucket name.

2.5. What is the difference between Cloudscraper and Amazon VM Import?

Really, Cloudscraper uses VM import mechanisms to convert your server image to fully compatible instance.The thing is Cloudscraper extends the VM import support from Hyper-V\VMware machines to any physical\virtual\cloud server by making appropriate P2V and V2V adjusts "on-flight". Our deep technological understanding of VM import process lets tune the image in a right way to avoid possible issues (like "56% errors")

Moreover Cloudscraper simplifies the whole import process.

2.6. I'm using Virtual Private Cloud (VPC). Could I migrate my servers into it?

Yes, you can. You should specify your VPC in "Advanced" tab of Cloud Options window.

2.7. Whom should I contact in case of import errors?

In case of any errors Contact Cloudscraper Support.

Also, if you've got an error during the "Image Converison" stage, you could contact both Cloudscraper and AWS support. Please, note AWS regulary doesn't support P2V cases.

3. ElasticHosts


3.1. What OSes are supported?

Microsoft Windows Server 2008, Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012, Microsoft Windows Server 2012R2 of all editions.

Microsoft Windows Desktop 7 Enterpise, Ulitmate and Pro editions

Microsoft Windows Desktop 8 Pro edition

3.2. Windows Server Licensing

No licenses are automatically applied. You should bring either your own license and acitvate Windows manually or contact ElasticHosts support to apply Microsoft license on subscription basis.

3.3. Other Software Licensing

Consult appropriate software license whether it could be used in cloud environment.

3.4. How Cloudscraper compares with FTP upload?

FTP upload supports images in RAW and ISO format only. FTP doesn't support reuploading of files. So FTP is not sutable for large images (above 10GB).

By using Cloudscraper you don't need to do any extra steps to convert your server to RAW or even shutdown it. Live capture technology will create the server image "on-the-fly".

Moreover, Cloudscraper upload performs faster than FTP and resume the upload if internet connection was lost during the upload

3.5. How could I connect to the migrated server?

You could use either Windows RDP or VNC connection provided by ElasticHosts.

RDP connection is faster and provides more integrated user expirience while VNC could be used to diagnose and troubleshoot system boot and network problems.

3.6. I encounter problems after migration, who could help me?

Contact either Cloudscraper or ElasticHosts support.

4. Windows Azure


4.1. What OSes are supported?

Windows Server 208R2, Windows Server 2012,and Windows Server 2012R2. Consult the Compatiblity Matrix for more info.

4.2. Windows Server Licensing

The license to run Windows Server in the Windows Azure environment is included in the per-minute cost of your Windows Virtual Machine.

See Windows Azure Licensing FAQ for more info

4.3. Other Software Licensing

Consult appropriate software license whether it could be used in cloud environment.

4.4. What are Cloudscraper advantages versus manual VHD upload?

Cloudscraper does all fixes to OS necessary to boot in the cloud environment. Also it supports reupload.

4.4. Could I migrate to my virtual network?

Yes, you could specify your virtual network in "Advanced" settings.